Shipping policy

Thank you for shopping with Ayaanova. We are committed to delivering your Toys & Games products quickly, safely, and efficiently. Please review our Shipping Policy below for important information regarding order processing, shipping times, and delivery details.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times may vary depending on your location and shipping carrier.

Estimated Delivery Times

United States: 5–12 business days
International Orders: 7–20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

Shipping destination
Package weight
Shipping method selected

We may occasionally offer:

Free shipping promotions
Discounted shipping offers

These promotions will be clearly displayed on our website when available.

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your shipment status.

If you do not receive tracking information within a few days after placing your order, please contact us.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

Ayaanova is not responsible for:

Delays caused by incorrect addresses
Lost packages due to incorrect shipping details
Additional shipping charges resulting from address corrections

Please double-check your information before completing your order.

Lost or Delayed Packages

While we work with trusted shipping carriers, delays may occasionally occur due to:

Weather conditions
Customs processing
Carrier issues
High shipping demand periods

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

International Shipping

We currently ship to multiple countries worldwide.

International customers may be responsible for:

Customs duties
Import taxes
VAT or additional local fees

These charges are determined by your country’s customs office and are the responsibility of the customer.

Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery
Include clear photos of the damaged item and packaging
Our support team will review the issue and assist with a replacement or resolution