At Ayaanova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before making a return request.

Return Eligibility

You may request a return or refund if:

The item arrived damaged or defective
You received the wrong item
The product is significantly different from the description
The item is unused and in its original condition

To be eligible for a return:

Requests must be submitted within 14 days of delivery
Items must be unused, unworn, and in original packaging
Proof of purchase or order confirmation is required

Non-Returnable Items

The following items may not be eligible for return:

Used or damaged items caused by customer misuse
Clearance or final sale items
Gift cards
Personalized or custom-made products
Items returned without prior approval

Return Process

To initiate a return:

Contact our support team via email
Provide your order number and reason for return
Include photos if the item is damaged or incorrect
Wait for return instructions and approval

Please do not return items without contacting us first.

Refunds

Once your returned item is received and inspected:

Approved refunds will be processed to the original payment method
Refund processing may take 5–10 business days
You will receive an email confirmation once the refund is issued

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card provider or bank
Processing times may vary depending on your financial institution

If you still need assistance, please contact us.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
Original shipping charges are generally non-refundable