FAQs

1. What products does Ayaanova sell?

Ayaanova offers a wide range of Toys & Games products, including:

  • Educational toys
  • Kids’ learning toys
  • Puzzle games
  • Interactive play sets
  • Family games
  • Outdoor toys
  • Creative and fun activities for children

We continuously update our collection with exciting and trending products.

2. How long does shipping take?

Estimated delivery times:

  • United States: 5–12 business days
  • International Orders: 7–20 business days

Shipping times may vary depending on location, customs, and carrier delays.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

You can use the tracking information to monitor your package delivery status.

4. Do you ship internationally?

Yes, Ayaanova ships to multiple countries worldwide.

International shipping times and customs fees may vary depending on your location.

5. Can I cancel my order?

Orders can only be canceled within a short period after placing the order.

If your order has already been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible for cancellation requests.

6. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Credit cards
  • Debit cards
  • PayPal
  • Other secure payment options available at checkout

7. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Send clear photos of the item and packaging
  • Our support team will assist you with a replacement or refund

8. Do you offer refunds or returns?

Yes. Eligible items may be returned according to our Return & Refund Policy.

Returned items must:

  • Be unused
  • Be in original packaging
  • Meet our return eligibility requirements

9. Are your toys safe for children?

We carefully select products designed to be safe and enjoyable for children.

However, adult supervision is recommended when appropriate, especially for small parts or age-specific toys.

Please always review product age recommendations before purchase.

10. How can I contact Ayaanova?

You can contact us anytime using the information below:

Email: ayaanovainc@gmail.com
Address: 686 W 204th St, New York, New York 10034, United States

Our support team will do its best to respond as quickly as possible.

11. Do you offer free shipping?

We may occasionally offer free shipping promotions on selected orders or during special campaigns.

Any active offers will be clearly displayed on our website.

12. Why hasn’t my tracking information updated?

Tracking updates may take some time after shipment, especially during high shipping periods.

If your tracking has not updated for several days, please contact us for assistance.

13. Can I change my shipping address after placing an order?

Address changes may only be possible before the order is processed.

Please contact us immediately if you need to update your shipping information.

14. Are there any customs or import fees for international orders?

International customers may be responsible for customs duties, import taxes, or local fees depending on their country’s regulations.

These charges are not controlled by Ayaanova and are the responsibility of the customer.